Dear customers, dear partners,

Our office will exceptionnaly be closed Monday May 20th for "Pentecôte"

You can gladly join us by phone or write an email for any request.

We wish you a nice prolonged week-end and look forward to seeing you on Tuesday May 21st from 8.30 am

1. Purpose of sale

The products for sale represent watchmaking components (movements, cases, dials, bracelets, hands, boxes and various horological items), watch kits (a set of components) intended for assembly, and also watchmaking tools.

2. Complaint

The buyer must check the appropriate quality of the received products at reception date and report any default before 10 days. Visual defaults that are not noticeable in a distance of 30 cm eye sight will not be taken into consideration. No warranty will be given on a product that have been already manipulated by the buyer. Claims received after the deadline of 10 days will be refused.

3. Responsibility

Duplain Horlogerie does not take any responsibility related to assembled components, or transformed components, when these are executed by the buyer. Moreover, the buyer is responsible to respect the Swiss Made label when he creates and assemble the timepieces (completed watches or products). If the components are assembled in finished products (watches, timepieces) by Duplain Horlogerie, a warranty of 2 years is given to the buyer, if the timepiece has been used with the appropriate care. The warranty does not cover accidental damage or deterioration due to normal wear of the finished product.

4. Payment

All items must be paid in full prior to the delivery, except otherwise agreed in writing. The displayed prices are in Swiss Franc currency (CHF), excluded VAT. When applicable, the buyer must pay the VAT amount in addition of the listed prices.

5. Prices

Following the products up-grades and markets evolutions, the selling prices might also change. If this happens, Duplain Horlogerie reserves the right to modify the selling prices without notice and with no deadline.

6. Applicable law

The present conditions are exclusively subject to the Swiss Law, including the procedural law.

7. Place of jurisdiction

Any litigation related to the interpretation or the execution of the present conditions, is imperatively subject to the Neuchatel Courts.